Support
Channels
Section titled “Channels”- Email: support@xisom.ai
- Status page: status.xisom.ai
- Community: github.com/xisom/discussions
SLA tiers
Section titled “SLA tiers”| Tier | First response | Coverage |
|---|---|---|
| Standard | 1 business day | 9–6 KST |
| Business | 4 business hours | 9–6 KST + Sat |
| Critical | 1 hour | 24/7 |
When opening a ticket
Section titled “When opening a ticket”Please include:
- Device serial or fleet ID
- Runtime version
- Reproduction steps
- Relevant logs (download from Admin → Diagnostics)